BoxHiit30 Membership Terms and Conditions

Effective Date: 21 April 2025

1. General

·   Your membership is ongoing unless cancelled in writing with 30 days’ notice.

·   Your payments will be deducted via Ezypay regularly: weekly/fortnightly/monthly.

·   A 48-hour cooling-off period applies after signup.

2. Billing & Fees

·   You are responsible for updating account and contact details.

·   Late payments may incur a $5 failed payment fee.

·   Membership fees may increase with 14 days’ notice via email.

3. Holds & Freezes

·   You may freeze your membership up to 8 weeks per calendar year.

·   Minimum 5 days’ notice required before the next billing date.

·   A $5/week freeze fee applies.

4. Cancellation

·   Cancellations require written notice via email to: hello@boxhiit30.co.nz

·   Early termination of prepaid/term contracts incurs a 25% fee on the remaining balance.

·   No refunds for access cards.

5. Safety & Conduct

·   Members must complete a club induction before using facilities.

·   No sharing access cards; lost cards incur a $15 replacement fee.

·   Members under 16 must be supervised by a guardian.

6. Liability

·   You acknowledge the risk of physical activity and release BoxHiit30 from liability.

·   The club is not responsible for lost/stolen items.

·   Surveillance cameras are active; unauthorized photography is not permitted.

7. Privacy & Data

·   Personal data is collected in accordance with the Privacy Act 2020 (NZ).

·   Your data is used for membership, communication, and billing purposes only.

·   Ezypay will handle payment processing; visit www.ezypay.com for their privacy policy.

·   Full privacy policy details for BoxHiit30 can be found at: http://boxhiit30.co.nz/privacy-policy

8. Access and Studio Use

·   Members must use their own access tag and check in for every visit.

·   Sharing your access with non-members may result in termination of membership.

·   Outside staffed hours, you train at your own risk and must follow safety guidelines.

9. Missed Payments & Debt Recovery

·   If two or more payments are missed, access may be suspended until your account is brought up to date.

·   Continued non-payment may result in referral to a debt collection agency.

10. Marketing Consent

·   You agree to receive occasional promotional emails, texts, or calls from BoxHiit30.

·   You agree to receive updates and promotions

11. Membership Transfers

·   Memberships are non-transferable unless approved by management.

·   In special cases (e.g. relocation), a transfer fee of $99 may apply.

12. Trial Terms

·   Trial members agree to follow all standard club rules.

·   Trial offers are one-time only, and trial participants are not eligible for freezes or refunds.

13. Social Media & Media Use

·   By signing up as a member of BoxHiit30, you consent to the use of any photos or videos taken of you during sessions, events, or in the studio for promotional purposes.

·   This includes but is not limited to: social media channels, website, and Meta (Facebook/Instagram) advertising.

·   To opt out, please notify staff in writing at hello@boxhiit30.co.nz.

14. Injury or Medical Condition Declaration

·   You confirm that you are physically able to participate in high-intensity training.

·   Any existing injuries or medical conditions must be disclosed prior to participation.

·   You accept participation is at your own risk.

15. Refund Policy

·   All prepaid programs, trials, and packages are non-refundable once commenced, unless required under the Consumer Guarantees Act.

16. Member Conduct

·   Members must treat staff and fellow members with respect at all times.

·   Harassment, bullying, or disruptive behaviour may result in suspension or cancellation of membership.

17. Age Requirements

·   Members under 18 require written consent from a parent or legal guardian.

·   Supervision requirements may apply for members aged 16–17.

18. Changes to Terms

·   BoxHiit30 may amend these terms from time to time.

·   Notice will be provided via email and posted at http://boxhiit30.co.nz/terms.

19. Equipment Use & Damages

·   Members are responsible for using equipment safely and correctly.

·   Any damages resulting from negligent or unauthorized use may result in a charge for repair or replacement.

20. Smartwatch / Wearable Disclaimer

·   BoxHiit30 is not responsible for any damage, malfunction, or injury resulting from the use of personal fitness devices or wearables.

·   Members use such devices at their own discretion.

21. Suspension & Ban Clause

·   BoxHiit30 reserves the right to suspend or cancel a membership without refund in cases involving theft, harassment, violence, or dangerous conduct within the facility.

·   This policy exists to protect the safety and experience of all members and staff.

22. No Show & Late Cancel Policy

·   Trial members and clients booked into private or scheduled sessions must provide at least 6 hours’ notice to cancel or reschedule.

·   Repeated no-shows or late cancellations may result in loss of access to bookings or forfeiture of trial sessions.

23. Termination of Membership

·   You may cancel your membership at any time by providing 30 days’ written notice via email to hello@boxhiit30.co.nz.

·   If you are on a fixed-term membership and cancel before the end of your term, a 25% fee on the remaining balance will apply in addition to the required 30 days’ notice.

·   BoxHiit30 may terminate or suspend your membership:

·   - If payments are repeatedly missed or not resolved.

·   - If you breach our conduct, safety, or access policies.

·   - If you misuse equipment, share access, or put others at risk.

·   Prepaid memberships are non-refundable unless required under the Consumer Guarantees Act.

·   On cancellation, any scheduled payments during the notice period will be processed as usual.

·   Access to the facility ends on the final date of your paid term.